Attn: Copyright Infringement Administrator
PO Box 10061
•CrossFire Game Policy1. Responsibility of actions All actions taken on an account are the responsibility of its owner. This includes but is not limited to, hacking, acting in an excessively negative nature and abusing bugs. Accounts may have action taken against them no matter who was on the account at any given time. If an account was lost due to a scam and subsequently broke the Terms and Conditions, Gamerage takes no responsibility for the actions performed while the account was lost. 2. Account 2.1 Account Responsibility It is the responsibility of the account holder to ensure that the information used to create the account remains remembered and confidential by the creator of the account. This information may include, but is not limited to; The Login ID information, The Registration Email and the Security Question and Answer. Gamerage takes no responsibility to prove ownership of the account if this information is voluntarily transmitted to other people. Additionally, Gamerage will never ask any user for their Account Password. GameRage takes no responsibility for the inability of the account holder to provide any and all of the information listed above. Gamerage may not be able to grant account access to the account if the information is not provided. It is the responsibility of the account holder to ensure that additional measures are taken for the security of the account. This includes but is not limiting to, running regular virus and malware checks, monitoring appropriate file sharing and watching what websites are being clicked on. Gamerage takes no responsibility for the loss of an account due to a ‘phishing” website, ‘key-logging” programs or other malicious software. Gamerage takes no responsibility for the loss of items due to scams, hacking, account sharing or other actions beyond Smilegate West and Gamerage control. It is the player’s responsibility to report lost items or situations for investigation no later than 48 hours after the event; however it is not Gamerage or Smilegate West’s obligation to return items once the investigation is complete. 2.2 Account Sharing Accounts shall not be shared between people. This includes but may not be limited to such people as friends, relatives, parents, children, spouses, co-workers, clan members etc. It is the responsibility of the account holder to keep all information about the account secure. Gamerage takes no responsibility for an account in which more than one person may know the confidential information of. Accounts involved in sharing instances may require information to prove ownership. Gamerage reserves the right to leave the account in its current state or close an account if information can’t be corroborated. 2.3 Account Buying/Selling/Trading Gamerage does not allow the buying or selling of its property. This includes but is not limited to accounts, items contained within accounts or any other virtual property created within its games. Accounts may be suspended or closed if investigated or caught participating in selling or the promotion of account selling or any other solicitation involving account or item buying/selling. 2.4 Account Suspension Gamerage may, at any time, issue Warnings, Temporary Suspensions or Permanent Account Closures for any conduct that Gamerage believes is in violation of this Agreement or detrimental to the interests of another User or Third Party. In the event an account receives a Warning or Suspension, information will be transmitted to the player via the Gamerage website. It is the player’s responsibility to contact Gamerage regarding any closures or actions taken on an account within 30 days of said action. 2.5 Account Closure Gamerage reserves the right to terminate or close any account, without notice for any reason. In such cases Smilegate West Inc and Gamerage has no liability to you. 2.6 Suspension and Ban Disputes Players have 48 hours to contact Gamerage regarding any ban dispute including but not limited to; Hacking, Harassment, Impersonation and other malicious activity in-game. Contacting Gamerage regarding a dispute for these reasons does not ensure the account will be recovered. 2.7 Account Return and Recovery In the event that an account becomes compromised it is the player’s responsibility to contact Gamerage with the most amount of information they can provide. Gamerage may require additional information to prove account ownership. This information includes but is not limited to; the security question and answer, the original Registered Email, the IP address of the registering computer and Financial Transaction receipts/records. If at such time it is impossible for Gamerage to prove ownership then the account may be ignored, left in its current status or closed. It is not the responsibility of Gamerage to return lost accounts to any specific person or player Additionally Gamerage staff will only ask for account information as listed above by direct communication and only through our support site. 3. Conduct & Behavior It is the responsibility of the user to act accordingly while playing games on the Gamerage Portal, or within their website. This may include, but is not limited to the Gamerage Forums, Crossfire. Gamerage, in its sole discretion, reserves the right to close or remove users who act negatively towards the community and/or other users of its products. 3.1 Character Naming Conventions A name references any or all public display of identity within the gamerage website and within games on the gamerage platform. Character, clan and forum names may be compromised of any legal letter, symbol or number combination allowed by the restrictions placed in the game or website environment. Character names may not, in any way, reference negative content including, but not limited to; sexual, racial/ethnic, slang, extreme violence, obscene and vulgar slang/language. Gamerage, in its sole discretion reserves the right to judge the content of a character, clan or forum name and determine the best course of action. Gamerage in its sole discretion, reserves the right to change any character, clan or forum name of any account or player in its games or website. Reasons for a name change include, but are not limited to; Negative conduct described in this document, Harassment of players, identity theft or account inactivity. No warning will be given when a character, clan or forum name is changed based on these rules. 3.2 In-Game and Forum Chat/Messages In-Game chat is defined as any action taken in a public or private chat channel within any of the outlets on the Gamerage portal. This includes, but may not be limited to; Server, Channel, Game and Private chat in any Gamerage Product as well as the Gamerage Community Forum. Gamerage, in its sole discretion, reserves the right to take disciplinary action towards any account found acting negatively towards other users. Negative actions may include, but are not limited to; Racial and derogatory comments, discrimination, continual chat harassment, sexual harassment (including sexual orientation harassment), and scamming attempts. 3.3 Harassment Definition and Clauses Harassment includes, but is not limited to, Stalking, inappropriate name-calling, offensive or negative remarks directed to a single player or group of players, impersonation and false information. All harassment cases may be reported through the appropriate channels to a Gamerage representative, however, Gamerage, in its sole judgment, will determine the extent to which a player or account may be punished for harassment. 3.4 Impersonation Gamerage, in its sole discretion, reserves the right to take action against any player or account found to have been impersonating other players, administrators, GM (Game Master), or Player Moderators. 3.5 Cheats, Hacking, and Malicious Software Usage Gamerage under no circumstance tolerates any kind of game altering software, hacking programs, external key loggers, malicious software or game hacking of any kind. This may or may not be limited to software that alters the game files, accesses parts of the game that are otherwise inaccessible by normal operation or software that attempts to misdirect, impersonate other site or otherwise gain account information outside of the games and website. Gamerage reserves the right to take appropriate action against any user or user account that has used any malicious third-party software or game hacking tools within its games or website. Gamerage also reserves the right to hold judgment on whether a player has been using a hacking program within its games. Each case will be reviewed and the decision that Gamerage staff comes to will be held as final and indisputable. 3.6 Gameplay Conduct Gamerage, in its sole discretion, will determine the course of action in any case involving the act of “griefing” (causing other players problems performing standard functions of the game), Kill Stealing (when players or groups of players are involved in engaging mobs for the purposes of disrupting regular gameplay), or any other action that Gamerage determines, after review, is necessary to enforce. If you attempt to exploit a Bug in a Game or to affect the Service, Gamerage may, in its sole discretion, take action against you based upon its assessment of the exploitation, including, but not limited to, whether: (a) you attempted to exploit the Bug intentionally, maliciously, and/or on multiple occasions; (b) your actions damage another character, gameplay of other users, Game functionality, any aspect of the Service, and/or any activities of other users of the Service; and (c) whether or not you sought to conceal your attempt to exploit a Bug. 3.7 Reporting Responsibility It is the responsibility of the account holder to report, to the Gamerage Support Site, any violations of the rules within this agreement. Gamerage reserves the right to take any level of action based on the reported evidence. 3.8 Excessive/Repetitive/Abusive Reporting Gamerage reserves the right to take action against players or accounts that have repeatedly sent notice of other players, accounts or rule violations, whether these notices are legitimate or not. These actions may also include, false hack reports, continued harassment of Gamerage Administrators and Staff, excessive use of profanity and/or abusive language or ignoring of GM instructions. 4. Billing & Monetary Policy 4.1 Virtual Currency Some or all games under the Gamerage portal may offer the ability to use and/or obtain virtual currency to purchase/license items and/or services. This virtual currency can only be used in their intended games and may not be used in any game not designated by the game’s developer or publisher. You may be required to pay real currency in order to obtain certain types of virtual currency or other online currency. Gamerage, in its sole discretion, reserves the right to change or alter the value of virtual currency or other online currency you purchase for any given amount at any time. All changes to these values will not require any prior notice but will be reflected in the new values at the time of purchase. No refunds will be given at any time for incorrect buyer perception of the values given. Your purchase of virtual currency or other online currency is final and shall under no circumstances be refundable, exchangeable or transferable including, without limitation, upon termination, suspension, and/or ban of your Gamerage account for any reason, termination of this agreement, and/or the discontinuation of the services. 4.2 Rage Points (RP) Refund Policy Rage Points are the virtual currency used to purchase items in-game. All payments made to purchase RP are final and cannot be refunded. 4.3 Item Purchase and Refund Policy All Item Purchases are final. Gamerage takes no responsibility for mistaken actions within its game relating to item purchasing. Refunds (of Rage Points) will be given for item purchases so long as the purchaser contacts Gamerage within 48 hours of the purchase. Refunds (of Rage Points) will be given for CrossFire items with durations of 30 days or more only if the purchaser contacts Gamerage within 48 hours of the purchase of the item. Refund of this type will only be given once per account. 4.4 CrossFire Black Market Crates Refund Policy All Black Market Crates sales are final. No refunds or exchanges will be given for the crates themselves and no items won from the crates can be exchanged for other items. Black Market Coupon refunds will be given for accidental exchanges as long as the purchaser contacts Gamerage within 48 hours of the original coupon exchange. A refund of this type will only be given once per account. 4.5 CrossFire Same-Item-Type Storage Maximum An account may own up to a maximum of six (7) items of any individual type from the Black Market and a maximum of five (7) of any individual VIP item. No Compensation will be given if a player wins an item of the same type that exceeds this maximum (more than 7). 4.6 CrossFire Temporary Items Temporary Items, those which have timed days in both Crossfire, will not have their timers held for account suspensions of any kind. No refund or exchange will be given for an item which runs out of its timer during the period in which an account is suspended in accordance to the above. 4.7 Item Transfer Policy It is the responsibility of the player to understand that all item sales are for the single account which purchased the item only. Transfer of items is not possible and requests for such actions will be denied. 4.8 Item Deletion Policy Because all purchases within Crossfire are final, we do not delete any weapons from accounts based on user requests. If you own a weapon item and the refund policy no longer applies, that weapon will be on your account and we will not process requests to arbitrarily remove it. 4.9 Chargeback Policy Accounts that have incurred chargebacks will receive a penalty fee of $15-$25 USD per chargeback transaction (varies by payment method or credit card brand). Reversal of account closure can be made through full payment of original purchase order, including the penalty fee, in the form of a money order; unless stated otherwise by the staff of Gamerage. All payments should be in US dollars and must be accessible in Canada. All payments can be mailed to the following address, and must include a detailed description of all the accounts related the charge. Please note all chargeback accounts will remain closed until we receive your payments. Smilegate West, Inc.
5000 Yonge Street, Unit: 1701
Toronto, Ontario – Canada